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Strategies to Improve Patient Retention

As patients continue to shop around for their healthcare, healthcare organizations need to consider patient engagement strategies that will improve patient retention and customer loyalty.

October 23, 2019

What Our Customers Think

Over the past year, we contemplated outsourcing this component. We called a few companies, and were underwhelmed with what they had to offer. We then called Chol and Park Medical Billing. From the outset, it was evident to us that they stood out above the other companies we had spoken to. The decision to move forward with them was a no-brainer, and we have not been let down. Since the beginning, Park Medical has provided excellent service. They have always been accessible, and have worked

We have worked with Park Medical Billing for about 1 year and we are extremely happy with the level of service they have provided. We have worked with other billing companies that charge a premium for their billing services without providing the same level of service as Park Medical. Our account manager at Park Medical is extremely knowledgeable and responsive to the needs of our clinic. As a result, our bottom line has improved. I highly recommend Park Medical Billing services.

I have recently transitioned to Park Medical Billing and am very happy with the decision to do so. As the Clinical Director, I am very pleased with the prompt response to any and all questions. Chol and his staff are willing to consistently work with my employees and always find a solution that works best for my company. The staff of PMB especially Monica, work extremely hard and are dedicated to customize our experience. Overall, PMB has been outstanding as each staff member goes above and beyond while working with my company. I highly recommend Chol and the staff at Park Medical Billing.

We have nothing but high praise to offer for Park Medical Billing. From day one there has been a very consistent and clear line of contact between our business and PMB. This means we can connect with our billing specialist right away, and any questions or issues we have are addressed in a very timely fashion. We also appreciate how PMB has worked with us to customize the way we view our billing data so we can have quick and complete access to all claims and payments. PMB is highly recommended!

As the owner and Clinical Director, I was extremely impressed with the level of commitment to have the staff from PMB not only listen to my concerns and questions, but to promptly and quickly respond and resolve. The other component of their services, is their desire to share ideas and possibilities to improve my overall revenue. I would recommend the services of PMB and their staff, without ANY RESERVATIONS!!!!

Park Medical Billing is a team of experienced, well-trained professionals dedicated to delivering the best reimbursements. After a less-than-stellar billing experience with a large software company, PMB streamlined our billing procedures and increased our revenue. Chol facilitated a smooth transition. His staff are attentive and responsive to the needs of our outpatient physical therapy practice. I am very glad that we made the switch to PMB!

Everyone at Park Medical billing is very friendly, knowledgeable and professional. They know Physical Therapy billing !!! Always able to speak with someone in the office who can take care of any billing questions you might have. Extremely happy with this company and highly recommend.

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