Frequently Asked Questions – Park Medical Billing

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1. Why is outsourcing my medical billing to Park Medical Billing better than hiring a medical biller?

It just makes good business sense! As a business, you need to constantly generate revenue by getting paid for your services.  A smart way to save money is by cutting overhead costs by outsourcing rather than hiring a full-time medical biller and paying for employee benefits. Your financial well-being is too important to be held in the hands of one employee. With Park Medical Billing, you have an entire team of experienced billers at your fingertips! Our experienced staff ensures that your claims are submitted quickly and correctly, which means that you receive full and consistent payments.

2. What makes Park Medical Billing different from the many billing companies out there?

Superior customer service. Ultimate transparency. Experienced Staff. Client-Based Goals.

There is so much that sets Park Medical Billing apart from the rest, pick one that means the most to you!

Are you concerned about customer service? PMB offers focused customer service with an Account Manager that learns and knows your account and will build solidarity with your staff to achieve your financial goals.

Worried you won’t know your billing activity? Besides availability on the phone and via email, your account manager will update your status report daily. This report is available in real time on our secure portal, accessible 24 hours a day. There is no activity on your account that you will not be privy to.

Tired of hiring an in-house biller, only to find out later, that they don’t have the skills needed? At PMB we select our staff with discretion. Only the best can work for us, and for you.

Scared you will be just another client? NEVER! Our philosophy at PMB is simple, our job is to increase your revenue while decreasing your workload. Not only are we focused on bringing in the most revenue for your practice, but we are constantly improving our workflow to make your life a little easier.

3. What are the fees for your services?

Park Medical Billing provides our services based on a percentage of the revenue collected. This includes both insurance and patient payments. This method ensures that the goal of both of our companies are the same – to obtain the full financial reimbursement for services provided. We do not get paid unless you get paid!

Our fee includes so much more than sending your claims out.  Our staff will assist you and your staff with any questions you, your practice or your patients may have about your claims and billing. Our billing system includes a database that is set up specifically for your practice that you have 24-hour access to. Our service and transparency is unlike any other billing service.

We do not charge extra for re-bills, monthly reports, monthly patient statements or denied claims. We charge one fee that includes all of our standard services; there are no hidden fees and charges involved.

4. Are you HIPAA compliant?

Yes, Park Medical Billing Inc. complies with all HIPAA privacy and security regulations.

HIPPA Compliance for Park Medical Billing Inc. is committed to conducting business in compliance with HIPAA (Health Insurance Portability and Accountability Act) of 1996.

Privacy standards have been set up by the Department of Health and Human Services in order to ensure the protection of a patient’s health information from unauthorized disclosure. The Final Privacy Rule requires covered entities that transmit any health information in an electronic format to maintain the confidentiality of all personal identifiable information (PII).

We conduct comprehensive compliance reviews in order to monitor and audit HIPAA rules.  At Park Medical Billing Inc., we are proud to maintain HIPAA compliance throughout our medical billing services.

5. How can you improve my cash flow?

Maintaining steady cash flow for a medical practice depends upon quick and timely payments from insurance companies. We transmit claims electronically to all insurance companies that accept claims electronically, which means you receive payments in 2-3 weeks, as opposed to 2-3 months using the traditional paper method.

We submit clean claims using our scrubbing software that catches coding and data entry errors before the claims are submitted to the insurance companies, which reduces rejections and ensures a faster collection cycle. We also follow up and challenge all denied/unpaid/partially paid claims until you are paid.

6. Do you process EOBs electronically?

Yes, Park Medical Billing Inc. receive our EOBs electronically, which is referred to as ERA (Electronic Remittance Advise), from Medicare and other insurance companies through our clearing house. It is our preference to process EOBs electronically whenever possible to reduce payment posting errors.

When we received our ERA’s on your claims, this does not affect the paper EOB’s you receive.

7. How fast do you submit a claim?

We provide less than 24-hour turnaround from the receipt of data to claims submission for large and small accounts.

8. How are payments received and where do the payments go?

All of your funds and deposits will still be in your control. Client must provide written notification in a timely manner of all collections they receive, including but not limited to patient cash payments, patient checks, payer checks and deposit of EFT (Electronic Fund Transfer)s to Park Medical Billing Inc.

Our recommendation is to set up as many payers with EFT (Electronic Fund Transfer) payments as possible. The EFT payments will go directly into the client’s bank account and the corresponding ERA (Electronic Remittance Advice) will come through the clearinghouse to our billing software.  For payers who do not use EFT payments, checks will come in the mail to the client for deposit. The checks and corresponding EOBs will need to be scanned and provided to Park Medical Billing if there is no corresponding ERA. We want to have as many claims as possible sent electronically and we set up as many payers as possible to receive your payments via EFT.

9. How can you be sure that you don’t miss a claim?

If you use free scheduling software, we are able to synchronize between our billing systems to ensure all claims are billed correctly.

10. Will you also bill my patients, and can they contact you for any billing issues?

Yes, patient statements will be generated on a regular basis to inform the patients of activity on their accounts. Patient statements will clearly indicate when a patient balance is due. Should it be necessary, we will contact the patients by a series of letters and phone calls regarding any delinquent balances. We will contact your office and make recommendations for possible outside collections activity, if necessary. We will work closely with your office to be sure that your patients’ accounts are handled in a manner that meets your approval. Yes, the patients can contact us directly for any billing issues.

11. What is the difference between a denied claim and a rejected claim?

A denied claim refers to a claim that has been processed and the payer has found it to be not payable and must be appealed for reconsideration. A rejected claim refers to a claim that has not been received by the payers due to invalid or missing information provided, (i.e.: name and identification number do not match, invalid procedure and or diagnosis codes.) It can be resubmitted electronically immediately with correct information.

Because paper claims do not catch this information, the claims must first reach the payers and be denied, and then resubmitted with corrected information. This can take up to 3 weeks before it reaches the provider, whereas with electronically submitted claims, errors are caught before the claim reaches the payers.


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